Contact
Contact SlimTide: Which Phone Line or Inbox to Use
For tracking and refunds, call the order desk at +1 (302) 200-3480 or email [email protected] with your order ID. For questions about these pages, email [email protected] (Mon-Fri 9:00am-5:00pm ET); that inbox cannot see orders. The label's number, +1 (507) 448-8190, and the sales page's SMS line also exist, but the order desk is the place to start.
Written by the Slimtidebalance editorial teamUpdated
Reach us
How do I contact SlimTide?
Start with the order desk for anything tied to a purchase you have made. Use the website inbox for everything else.
Call +1 (302) 200-3480 for an order, a delivery or a refund. Write to [email protected] about the content of this site.
Tracking and refunds
+1 (302) 200-3480
[email protected]
BuyGoods order desk. This desk can see your order. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
505 Fifth Avenue, Floor 12
New York, NY 10017
Mail only. No walk-in sales.
Returns
919 Third Avenue, Floor 11, New York, NY 10022, USA
Include your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
The bottle label also prints the distributor: Instituto Experience, Lakeland, FL 33804, +1 (507) 448-8190. For orders placed through this site, use the order desk above.
Who handles what
Which SlimTide phone number or email should I use?
It depends on the question. The table matches each common need with the line that can actually answer it.
| Line or inbox | Number or address | Use it for |
|---|---|---|
| Order support (this site's orders) | +1 (302) 200-3480 | Tracking, changes, refunds, guarantee claims |
| Order support email | [email protected] | The same order topics in writing; also printed on the label |
| Website inbox | [email protected] | Pages, typos, privacy, press, buyer reviews; no order access |
| Sales page SMS line | +1 (855) 889-3137 | Listed on the sales site's contact page; text support for that site |
| Label phone (distributor) | +1 (507) 448-8190 | Printed on the bottle for Instituto Experience, Lakeland, FL |
| Returns address | 919 Third Avenue, Floor 11, New York, NY 10022, USA | Mailing bottles back, only after the order desk confirms it |
| Office | 505 Fifth Avenue, Floor 12, New York, NY 10017, USA | Letters only; no walk-in sales |
Hours for the order desk and the SMS line are not published. The website inbox is staffed Mon-Fri 9:00am-5:00pm ET.
Why so many
Why does SlimTide have three different phone numbers?
Because three parties touch each sale: the order desk, the company behind the sales site and the distributor named on the label. Each printed its own number.
Order support
+1 (302) 200-3480. It handles orders placed through this site's buttons and can look up your purchase.
Sales site SMS
+1 (855) 889-3137, listed by Instituto Experience on the sales site's contact page. Its hours are not published.
Label distributor
+1 (507) 448-8190, printed on the bottle beside the Lakeland, FL address. A useful backup for label questions.
If one line cannot help, it should point you to the right one. Begin with the order desk, since that is where your order record lives.
Before you call
What should I have ready when I contact SlimTide?
Your order ID first. It is in the confirmation email from checkout, and without it no desk can find your purchase quickly.
- The order ID and the email address used at checkout
- The pack you bought: 2, 3 or 6 bottles
- The order date and, if it arrived, the delivery date
- How many bottles are still sealed
- The lot and best-before printed on the bottle base, if shown
- For a damaged parcel, a photo of the box and the bottles
Write down the date, the time and the name of the agent. A short note like that helps if you need to follow up.
Refunds
How do I contact SlimTide about a refund?
Call +1 (302) 200-3480 with your order ID before you mail anything. Ask the agent to confirm the return address and whether your bottles must be sealed.
- Call the order desk and ask for a return.
- Confirm the address; ours lists 919 Third Avenue, Floor 11, New York, NY 10022, USA.
- Ship with tracking. Buyer pays return shipping. Use a tracked service.
- Expect the money 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it.
The guarantee wording differs across the sales page, so a quick call avoids surprises. The full process is on the SlimTide refund policy page.
Try SlimTide for 60 days1 capsule a day · from $49 a bottle · free U.S. shipping on 3+ bottles
Order nowTiming
When should I call the order desk during the 60 days?
Well before day 60, so the bottles can travel back in time. Each step below has a matching call.
- Day 1
Order and keep the email
Your order ID is the key to a refund. Keep the email and the packing slip. Refrigerate the open bottle.
- Day 30
The 30-day mark
The guarantee section says it applies after at least 30 days of use. Note digestion, appetite and weight.
- Day 45
Decide
Not for you? Call the order desk now, while there is time to ship bottles back.
- Day 60
Window closes
The sales page counts 60 days from purchase. Call +1 (302) 200-3480 before it ends and confirm the return address.
Website inbox
What can the SlimTide website inbox help with?
Anything about the pages themselves. Write to [email protected] for a typo, a source you think we misread, a privacy request or a press question.
The same inbox takes buyer reviews. Include your order ID so we can match it with the order desk; see SlimTide reviews for how that works.
It cannot cancel, change, track or refund an order. Those requests go to +1 (302) 200-3480, where the desk can see your purchase. Delivery questions are covered on the SlimTide shipping page.
Health questions
Can the SlimTide team answer medical questions?
No. Neither the order desk nor the website team can give medical advice. The label asks anyone pregnant or nursing, under 18 or with a known medical condition to consult a physician first.
Take the bottle to that visit. Your doctor can read the 211 mg inulin, the 100 mg potato starch and the 36 mg probiotic blend directly. NCCIH notes that probiotic risks are higher with severe illness or a weakened immune system (NCCIH: probiotics safety).
Questions we answer in print, with sources: SlimTide side effects.
FAQ
SlimTide contact FAQ
What is the SlimTide customer service phone number?
For orders placed through this site, call the order desk at +1 (302) 200-3480 or email [email protected]. Have your order ID ready. The order desk can look up your purchase, track a parcel, change an order and start a refund.
What is the SlimTide email address?
For an order you have placed, or a refund, email [email protected], the same address printed on the label. For questions about this website, email [email protected], Monday to Friday, 9:00am to 5:00pm ET. The website inbox cannot see orders.
Can I text SlimTide support?
The sales site's contact page lists SMS support at +1 (855) 889-3137. Its hours are not published. For orders placed through this site, call the order desk at +1 (302) 200-3480 first, since it holds your order record.
Whose phone number is on the SlimTide label?
The label lists Instituto Experience of Lakeland, Florida, as distributor, with +1 (507) 448-8190 and [email protected]. It is a useful backup, but the order desk at +1 (302) 200-3480 is the place to start.
How do I cancel a SlimTide order?
Call the order desk at +1 (302) 200-3480 as soon as possible with your order ID. Whether an order can be stopped depends on whether it has shipped, and only the order desk can see that.
Where do I send a SlimTide return?
Ask the order desk first. Our listed returns address is 919 Third Avenue, Floor 11, New York, NY 10022, but the sales site's returns page lists no address, so confirm it by phone before mailing. The buyer pays return shipping.
Is there a SlimTide office I can visit?
The office at 505 Fifth Avenue, Floor 12, New York, NY 10017 takes mail only, and there are no walk-in sales. Orders happen online through the official sales page.
Who wrote this
Written and reviewed by
A small team that reads the SlimTide label line by line, checks every number against public health sources (NIH ODS, NCCIH, CDC, NIDDK, FDA, FTC) and published trials, and rewrites it in plain English. We do not write for the manufacturer, and we update a page whenever the label, the prices or the evidence changes.
Last updated . Read our editorial standards and how we check reviews. This website is run by a USA authorized retailer, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about SlimTide
Refund policy
The return steps in order, how long each one takes, and the address you must confirm before mailing.
Read more
Shipping
What shipping costs per pack, where tracking comes from, and the fridge step on delivery day.
Read more
Guarantee
Four wordings of one 60-day promise, compared, plus the timeline that keeps your refund safe.
Read moreUSA authorized SlimTide retailer
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